Otter POS — Deep Dive Review

Delivery-First Stack

• Order Aggregation: Consolidates DoorDash, Uber Eats, Grubhub, and 100+ platforms into one tablet/screen.
• POS System: Cloud-based with single/dual-screen terminals, offline mode, real-time reporting.
• Self-Service Kiosks: 27" standing and 15" countertop options with AI-powered upselling (claims 22-30% order increase).
• Online Ordering: Commission-free direct ordering, QR code ordering for dine-in.
• Menu Management: Centralized updates sync across all platforms in real-time.
• Analytics: Sales, operations, financials; "Always On" monitors for paused stores; Revenue Recapture for lost delivery sales.

Feature availability depends on plan/add-ons. Confirm with sales.

Best Fit

• Quick-service restaurants (QSR) and fast-casual.
• Ghost kitchens and virtual brands.
• Food trucks, pizzerias, cafes.
• Multi-location franchises with heavy delivery volume.
• Operators juggling multiple delivery apps who want to eliminate "tablet chaos."

May Not Be Best For

• Full-service restaurants needing complex table management.
• Operators who want bring-your-own payment processor.
• Restaurants outside US/Canada.

POS Plans

• Starter: $19/month per location (basic POS)
• Standard: $59/month per location (more features + lower processing)

Order Aggregation Plans

• Lite: $99/month per location
• Standard: $149/month per location

Hardware

• Terminal lease: ~$29/month
• Kiosk hardware bundle: starts at $100
• Kiosk software: $99/month per device
• One-time purchase options available
• Activation fee per location (covers onboarding)

Stripe Required

• Card processing runs through Stripe—bring-your-own processor not supported.
• Processing rate: 2.39% + 15¢ per transaction (industry-low claim).
• Offline mode available—sync transactions within 24 hours.
• Supports tap, chip, and swipe.

Request your effective rate and all fees in writing before signing.

Order Aggregation

• Uber Eats, DoorDash, Grubhub, Postmates, Caviar
• Skip the Dishes, Hungry Panda, Seamless
• Order with Google, Slice, ezCater
• ChowNow, Zuppler, Flipdish, and 50+ more

Works With Existing POS

• POS: Toast, Square, Clover, Lightspeed, Revel, Lavu, TouchBistro, POSitouch
• Courier: DoorDash Drive, Relay, Shipday, Nash
• Other: Inventory systems, loyalty programs, virtual brand partners

Otter can aggregate orders into your existing POS or use Otter POS standalone.

• Industry-low processing fees (2.39% + 15¢).
• Best-in-class delivery app aggregation (100+ integrations).
• Eliminates tablet clutter from multiple delivery services.
• Commission-free online ordering.
• AI-powered kiosk upselling (claims 22-30% order increase).
• Offline mode for payment continuity.
• 24/7 customer support (chat, phone, email).
• Menu syncs across all platforms automatically.
• Kiosks integrate with Toast, Square, Clover (not just Otter POS).
• "Always On" prevents missed orders from paused stores.

• Payments must go through Stripe—no processor choice.
• Newer POS player compared to Toast/Square.
• KDS can be slow to update during rush hours (per reviews).
• US and Canada only.
• CloudKitchens/Kalanick association may concern some operators.
• No deep payroll/team management like Toast.
• POS requires Otter hardware (no BYOD).
• Less established for full-service table management.

• 24/7 Live Chat: Directly on device
• Phone/SMS: 1-727-268-8837 or 1-888-681-8837
• Email: [email protected]
• Dedicated Customer Success Manager for paying customers
• Help center with extensive documentation

TrustPilot reviews (~474) generally positive; support has improved significantly.

Fast Setup

• Dedicated onboarding specialist guides setup
• Go live in 1-2 weeks typical
• Test environment for staff training (no live data risk)
• Professional installation for 27" kiosks
• Self-serve setup guides available

POS Competitors

• Toast: More established, unified stack, but higher costs.
• SpotOn: Similar delivery focus, different pricing.
• Square for Restaurants: Simpler, good for small ops.
• Clover: SMB-friendly, app marketplace.

Order Aggregation Competitors

• Chowly: Simpler, ~$80-120/month.
• Deliverect: Strong analytics, ~$100+/month.
• Cuboh: Enterprise-focused.
• KitchenHub: Multi-location focus.

• If you're delivery-heavy (30%+ revenue from delivery apps), Otter's aggregation is best-in-class.
• For full-service with complex table management, consider Toast or TouchBistro instead.
• Get quotes from 2-3 vendors; compare total cost of ownership.
• Ask about contracts, renewal terms, and exit fees before signing.