What is SpotOn and who is it best for?

SpotOn is a restaurant-focused POS/software platform. It fits full‑service operators who want integrated ordering, handhelds/KDS, and clear pricing. Feature availability varies by plan and region.

Does SpotOn support online ordering and delivery tools?

Yes—most SpotOn setups include native online ordering or integrations for delivery and pickup. Exact options depend on plan and add‑ons offered by the vendor.

What payment processing does SpotOn use?

SpotOn typically bundles payment processing with its platform. Rates and terms can vary; request a current quote to confirm fees for your location and card mix.

Does SpotOn work with handhelds and KDS?

Handheld ordering and kitchen display systems are commonly supported by SpotOn. Hardware choices differ by deployment; check compatibility during the demo.

How do I schedule a SpotOn demo or pricing consult?

You can request a demo using the buttons on this page. We’ll pass you to the official SpotOn team so you receive up‑to‑date pricing and onboarding details.

SpotOn POS Review & Comparison for Restaurants

Quick Summary

TL;DR

The 30-second version for busy operators

Verdict: Strong option for restaurants wanting a unified POS with first-party online ordering and built-in reservations/waitlist.

Shines at: Two-way guest comms, handheld workflows, KDS, and marketing tools tied to ordering.

Know Before You Sign

Payments run through SpotOn; pricing is quote-based—optimize total cost, not a single line item.

We're partners. If you click our SpotOn link, we may earn a referral. We still call it straight for operators.

Platform Overview

What SpotOn Does & Who It's For

Core Features

Unified Stack

POS & KDS: Kitchen display, expo, coursing, order routing, handhelds.
Digital Storefront: First-party online ordering; delivery via DoorDash Drive options.
Guest Tools: Reservations & waitlist (SpotOn Reserve) with two-way texting.
Marketing: Email/text tools, loyalty, gift cards.
Ops: Menu management, reporting, multi-location management.

Feature availability depends on plan/add-ons. Confirm with sales.

Who It's For

Best Fit

Full-service and fast-casual operators who want integrated ordering and guest flow tools.
Teams that benefit from handhelds, KDS, and built-in marketing vs. bolt-ons.
Groups seeking one vendor for POS + ordering + reservations.

Investment

Pricing & Payments Reality

What to ask before you sign

Pricing Notes

Software: Tiered and quote-based; bundles vary by device count and modules.
Hardware: Terminals, handhelds, and KDS; mix for FOH/BOH layout.
Custom: Multi-unit pricing is negotiated—collect competing quotes.

Compare total cost of ownership: software + hardware + processing + add-ons + support.

Payments Reality

Get This In Writing

Processing through SpotOn Payments; rates are quote-based.
Request your effective rate and fee table in writing (by channel and card mix).
Review term length, renewal windows, and early-exit language before you sign.

Processing Fees

Card Processing Snapshot

Illustrative U.S. ranges only

Example Rates

Card-present: ~2.3%–3.5% + $0.10–$0.25 per transaction
Card-not-present: typically +0.25–0.75 percentage points vs card-present
Other fees: chargebacks, refunds, subscriptions/add-ons — ask for a full fee table

Request a formal quote from SpotOn for your actual pricing.

Get SpotOn Quotes

Hardware & Setup

Device Options & Ecosystem

Terminals & Handhelds

Hardware

Counter terminals, guest-facing displays, and handhelds for tableside.
Tap-to-pay flows and fast item/modifier entry.

Kitchen Display (KDS)

BOH Ready

Routing, expo views, item timers, fire/hold logic.
Designed for heat and volume in BOH.

Setup & Scale

Cloud-Based

Cloud back office; remote updates.
Multi-location reporting and menu governance.

Honest Take

Pros & Cons

✓ Pros

Unified ordering + reservations/waitlist with two-way texting.
Handhelds + KDS streamline FOH↔BOH handoffs.
Marketing tools tie back to guest data and orders.

✗ Cons

Quote-based pricing—requires apples-to-apples comparison.
Smaller third-party marketplace than some competitors.

Getting Started

Integrations & Migration Checklist

Integrations & Ecosystem

Delivery handoff via DoorDash Drive options; partner integrations vary.
Inventory, analytics, and workforce tools—confirm features/pricing per integration.

Switching to SpotOn: Checklist

Before You Sign

Export menu & modifiers; map required options and pricing.
Label printers/KDS routing diagram (by station).
Payments: confirm effective rate, funding timing, chargeback process.
Training plan: FOH, expo, kitchen; soft-open script for first week.

Options

Alternatives & Recommendations

Closest Alternatives

Toast: unified stack with first-party ordering and payroll options.
Lightspeed Restaurant: inventory-forward, bar-friendly workflows.
Clover: simpler SMB setup with an app marketplace.

What We Recommend

Shortlist 2–3 vendors, run a demo on your menu.
Get quotes apples-to-apples (devices, software, processor, add-ons).
Negotiate renewal, exit terms, and service credits before signing.

Get SpotOn Quotes Back to Comparisons

Common Questions

SpotOn POS FAQ

Does SpotOn include online ordering and delivery tools?

SpotOn supports first-party ordering and delivery via partners like DoorDash Drive. Confirm availability and fees for your market.

Is there a reservations/waitlist system?

Included

Yes—SpotOn Reserve offers reservations, waitlist, and two-way texting to manage guest flow.

How is pricing structured?

Software and processing are quote-based. Request your effective rate and itemized fee table in writing.

Is there a contract?

Verify Terms

Expect a term agreement. Verify renewal windows and any early-exit fees before you sign.