Restaurant training and education

Restaurant Training, Certifications & Staff Education

This is the missing pillar. Menu, inventory, and systems don’t work if the team has never been trained. Use this page to get managers certified, staff compliant, and everyone speaking the same language about food safety, alcohol, cannabis, and allergens.

Think of this as your training control panel: required manager certifications, staff cards, and restaurant-focused training platforms in one place. If you’re wondering how our systems compare to restaurant ERPs and big software tools, start with our Us vs Them page.

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Jump to: Owner & GM Training Staff Certifications Staff Training Platforms Training Platform Comparison Connect Training to Your Systems

Owner & GM Training

Every training program lives or dies on management. If the owner and GM don’t understand food safety, risk, and documentation, the team never will. This is where you start.

Why management training matters
  • Health inspectors, landlords, and investors all assume the person in charge knows the rules.
  • Most “random” violations trace back to missing manager training, not lazy staff.
  • Documented training protects you in disputes, claims, and bad reviews.
  • Managers with real food safety training make better decisions about waste, holding, and prep.

The good news: you don’t have to build this from scratch. You can plug into trusted training providers and document everything in one place.

Owner and GM reviewing restaurant training and certifications
EduClasses Certified Food Protection Manager certification badge

Food Manager Certification

Meets health department requirements in most states.

ANAB-CFP Accredited
This is the high-stakes exam many jurisdictions require for at least one on-site certified food protection manager. It validates that you understand HACCP principles, time/temperature control, cross-contamination, and sanitation at a management level.

  • Required by many state and local codes.
  • Covers advanced food safety and regulatory rules.
  • Pass/fail exam with proctored testing.

Use this for owners, GMs, and kitchen leaders who sign off on procedures and systems.

EduClasses Food Manager Training Course illustration

Food Manager Training Course

Prep your managers before they sit for the exam.

State of Texas DSHS Accredited – Certification valid only in Texas
The training course walks managers through the same topics they’ll see on the certification exam, but in a slower, more digestible format. Video modules, review questions, and examples help them absorb the material before they’re under a clock.

  • Self-paced online modules.
  • Practice questions and scenario-based examples.
  • Great for new managers or chef-leaders moving into their first certification.

Use this as a required step before paying exam fees. It cuts retakes and builds confidence.

Staff Certifications & Required Cards

Once leadership is trained, the next step is getting every line cook, bartender, and server properly certified. These are the cards your health inspector, state, or city is actually looking for.

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Food Handler Card

Baseline food safety for every back-of-house and many front-of-house roles.

ANAB Accredited
Food handler courses teach your staff the basics: handwashing, glove use, preventing cross-contamination, cooling and reheating, and cleaning/sanitizing. It’s usually a short, state-approved class followed by a quiz.

  • Often required for all kitchen staff and many servers/bartenders.
  • Covers daily behaviors that prevent foodborne illness.
  • Fast to complete and easy to track in your HR files.

Make this part of day-one onboarding and a condition of employment.

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Alcohol Server Training

Protect your license and your staff when serving alcohol.

State Approved
Alcohol training covers ID checking, signs of intoxication, service limits, and what to do when a guest has had too much. In many states, anyone who touches alcohol must complete a recognized seller-server course.

  • Helps reduce overserving and liability exposure.
  • Teaches staff how to refuse service without escalating situations.
  • Required by many insurers and local ordinances.

Use this for bartenders, servers, managers, and anyone who rings in or serves alcohol.

Cannabis and infused products seller-server training icon

Cannabis & Infused Products Training

For operators in markets where cannabis is legal and regulated.

State Approved
If your concept touches infused products or operates attached to a licensed dispensary or lounge, specialized training is non-negotiable. Courses focus on dosing, labeling, age verification, local law, and safe handling.

  • Explains THC/CBD potency and serving guidelines.
  • Covers packaging, labeling, and storage requirements.
  • Key for compliance in licensed cannabis markets.

Use this for any staff selling, serving, or handling infused items on-premise.

Allergen awareness and food allergy training certification icon

Allergen Awareness Training

Stop “mystery reactions” and protect high-risk guests.

Allergen training focuses on cross-contact, common allergens, label reading, and talking to guests about their restrictions. One missed step on the line can send a guest to the hospital—this is how you prevent it.

  • Explains the major allergens and where they hide in recipes.
  • Shows staff how to handle “allergy” vs “preference” tickets.
  • Critical for casual, family, and full-service concepts.

Make allergen training annual for all FOH and BOH—not just for one “expert” on the team.

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Staff Training Platforms

Cards and certificates are the minimum. If you want the training to stick, you need a platform built for frontline teams—not a generic LMS made for office workers.

Restaurant staff training with phones and microlearning

Use these platforms to turn "once and done" training into an ongoing habit. Short modules, mobile access, and progress tracking keep new hires and veterans aligned on how you want things done.

Why Training Is Non-Negotiable

No restaurant succeeds long-term without a trained, consistent team. You can have the best menu in town, the lowest food cost, and a prime location—but if your staff doesn't know how to execute, none of it matters. Training is the invisible system that makes everything else work.

  • Consistency wins repeat guests. Chains aren't better—they're just more consistent. Training is how you match that without losing your soul.
  • Knowledgeable staff sell more. Servers who understand the menu confidently upsell. Line cooks who know the specs reduce waste and comps.
  • Turnover drops when people feel prepared. New hires who get real onboarding stick around. "Figure it out" culture drives people out.
  • Systems scale. If you ever want to open a second location or franchise, documented training is the foundation. No training = no expansion.

If you're thinking about growth, start with training. Our guides on restaurant expansion consulting and how to open a second restaurant both assume you've already built training systems that can replicate your standards in a new location.

Featured: Comprehensive Training Platform for Independents
RestaurantOwner.com training platform logo

RestaurantOwner.com

The training, templates, and systems platform built exclusively for independent restaurant owners.

RestaurantOwner.com is a membership platform designed to help independent operators compete with chains by providing the same caliber of training systems, templates, and operational playbooks—without starting from scratch. Over 8,000 members use it to train staff, document systems, and build scalable operations.

What you get:

  • Custom Training Platform (LMS) — Upload your own videos and manuals, blend them with 400+ ready-to-use templates, assign courses, and track progress.
  • 500+ Templates & Checklists — Employee handbooks, training manuals, job descriptions, opening/closing checklists, internal controls, and more.
  • Position-Specific Training Programs — Pre-built curricula for servers, hosts, line cooks, prep, bartenders, and managers in both table service and QSR formats.
  • RObi AI Assistant — Their new AI tool that helps you find resources, training materials, and answers instantly.
  • Hundreds of Micro-Learning Videos — Short, focused training videos for managers and staff on food cost, labor, service, leadership, and more.
  • Discussion Forum & Weekly Content — Moderated by industry pros, with fresh articles and webinars every week.

Why it matters for expansion: If you're planning to open a second location or eventually franchise, RestaurantOwner.com gives you the documented systems that make replication possible. You can't scale what isn't written down.

More Staff Training Platforms
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Attensi

Gamified training sims for hospitality and retail.

Attensi builds 3D, scenario-based simulations that feel more like a game than a class. Staff can practice service situations, upselling, and decision-making in a safe environment that looks like your actual operation.

  • Gamified simulations tailored to hospitality workflows.
  • Mobile-ready modules for on-the-floor training.
  • Analytics on completions, scores, and weak spots.

Best for Concepts with complex service steps and multi-unit training needs.

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Shifty

Scheduling, shift notes, and bite-sized training in one place.

Shifty combines schedule management with day-to-day training and communication. Staff see their shifts, read pre-shift notes, and complete short training items in the same app they already check for their hours.

  • Schedules, shift swaps, and messaging in one tool.
  • Attach SOPs and micro-lessons to specific roles or shifts.
  • Track acknowledgments so you know who actually read the updates.

Best for Busy operators who want training baked into the daily schedule, not another login.

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Opus

Mobile microlearning built for frontline teams.

Opus delivers short, text-message style lessons directly to employees’ phones in the languages they actually speak. It’s built for restaurants and other frontline industries with high turnover and limited computer access.

  • Micro-lessons staff can finish in a few minutes.
  • Multilingual content support and translation tools.
  • Manager dashboards to track progress and completion.

Best for High-volume, high-turnover restaurants that need constant onboarding and refreshers.

Training Platform Comparison Chart

This isn’t about picking the “best” platform—it’s about matching the right tool to the way your team already works. Use this chart to see where each platform leans strongest.

Features Attensi Shifty Opus
Built for restaurants & hospitality
Gamified simulations
Scheduling & shift communication
Text-style microlearning on phone
Multilingual content support
Role-based training paths
Analytics & reporting
POS / HRIS integrations
Best fit: complex multi-unit ops
Best fit: schedule-driven training
Best fit: high-turnover frontline